Terms & Conditions

1. Introduction

Welcome to Cleaners2Match, your trusted provider of professional cleaning services in Bromley and the surrounding areas.

2. Services

2.1 Service Range

Cleaners2Match provides a comprehensive range of cleaning services, including domestic cleaning, commercial cleaning, window cleaning, carpet cleaning, upholstery cleaning, and other specialized cleaning solutions as described on our website and in our service offerings.

2.2 Service Availability

All services are subject to availability and confirmation at the time of booking.

2.3 Additional Services

Premium services or additional requests may incur extra charges, which will be communicated to you before the service is carried out.

3. Bookings

3.1 Booking Methods

Bookings can be made via our online Client Hub, by phone at 020 4540 0882, or by email at info@cleaners2match.com.

3.2 Booking Confirmation

A confirmation message will be sent once your booking is finalized, detailing the service, date, time, and agreed-upon price.

3.3 Booking Changes

Any changes to bookings must be communicated at least 24 hours in advance to avoid potential cancellation fees.

4. Payments

4.1 Payment Terms

Payment for cleaning services is due upon completion of the service unless otherwise agreed in writing.

4.2 Payment Methods

We accept various payment methods, including Apple Pay, all major debit/credit cards, and secure payments through our CRM platform.

4.3 Late Payments

Late payments may result in additional charges or suspension of services. We will contact you to remind you of any outstanding payments.

5. Cancellation Policy

5.1 Cooling-off Period

For new bookings made remotely (phone, email, or online), clients are entitled to a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

5.2 Early Service Commencement

If clients request services to begin within the 14-day cooling-off period, they agree to waive their right to cancel without charges.

5.3 Company Cancellations

Cleaners2Match reserves the right to cancel bookings due to unforeseen circumstances, such as extreme weather or staff illness. In such cases, a full refund will be provided if applicable.

5.4 Additional Information

For more information visit: Consumer contracts: distance sales.

5.5 Late Cancellation Fee

To ensure fair scheduling and to compensate our team for lost time and disruption, cancellations made with less than 24 hours' notice will incur a £40 late cancellation fee.

6. Client Responsibilities

6.1 Property Access

Clients must provide access to the property at the scheduled time agreed upon during booking.

6.2 Valuables and Fragile Items

Clients are responsible for securing any valuables or fragile items before the cleaning session commences.

6.3 Client-Provided Equipment

Cleaners2Match is not liable for any damages caused by cleaning equipment or products provided by the client.

7. Cleaners

7.1 Staff Qualifications

All our cleaners are DBS-checked, thoroughly vetted, and professionally trained to deliver high-quality cleaning services.

7.2 Treatment of Staff

Clients must treat our cleaners with respect and courtesy, maintaining a safe and comfortable working environment. Any form of abuse or inappropriate behaviour will not be tolerated.

7.3 Service Withdrawal

Cleaners2Match reserves the right to withdraw services if cleaners are subjected to abuse, harassment, or unsafe working conditions.

8. Liability

8.1 Insurance Coverage

Cleaners2Match is fully insured for accidental damages caused by our staff during the cleaning process.

8.2 Damage Claims

Any claims for damages must be reported within 24 hours of the completion of the service, along with supporting evidence (e.g., photographs).

8.3 Liability Limitations

Cleaners2Match is not liable for normal wear and tear or pre-existing damage to the property.

9. Refunds

9.1 Refund Conditions

Refunds will only be issued if a service fails to meet the agreed-upon standards and a satisfactory resolution cannot be reached after a thorough investigation.

9.2 Complaint Timeframe

Any dissatisfaction with the service must be reported within 24 hours of service completion to allow us to address the issue promptly.

10. Privacy

10.1 Data Protection Compliance

Cleaners2Match values your privacy and will handle your personal data in accordance with applicable data protection laws, including the UK GDPR.

10.2 Information Usage

Client information is used solely for service delivery, communication, and internal record-keeping. We will never share your information with third parties without your explicit consent.

11. Amendments

11.1 Right to Amend

Cleaners2Match reserves the right to amend these Terms and Conditions at any time, reflecting changes in our services, policies, or legal requirements.

11.2 Notification of Changes

Clients will be notified of any significant changes before they take effect, either through email or by posting an updated version on our website.

12. Governing Law

12.1 Applicable Law

These Terms and Conditions are governed by the laws of England and Wales.

12.2 Jurisdiction

Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For any questions or clarifications regarding these Terms and Conditions:
Email: info@cleaners2match.com