Cleaners2Match
Last updated: 10th July 2024
1. Who We Are
Cleaners2Match is a cleaning service matching platform. We are the data controller for the personal information we collect about you.
Contact Details:
- Email: info@cleaners2match.com
2. Information We Collect
We collect and process the following personal information:
2.1 Information you provide directly:
- Name and contact details (email, phone, address)
- Property details and cleaning requirements
- Payment information
- Communication preferences
- Feedback and reviews
2.2 Information collected automatically:
- Website usage data (cookies, IP address, browser type)
- Service history and booking details
- Location data (if you enable location services)
​
3. How We Use Your Information
We process your personal data for the following purposes:
3.1 Service Delivery (Legal basis: Contract performance)
- Matching you with suitable cleaning professionals
- Scheduling and managing appointments
- Processing payments and generating invoices
- Providing customer support
3.2 Communication (Legal basis: Legitimate interest)
- Sending service confirmations and updates
- Responding to enquiries
- Notifying about service changes
3.3 Marketing (Legal basis: Consent)
- Sending promotional offers and newsletters
- Personalising marketing content
- Market research (with your consent)
3.4 Legal Compliance (Legal basis: Legal obligation)
- Maintaining records for tax and accounting
- Complying with health and safety regulations
- Responding to legal requests
​
4. Information Sharing
4.1 We may share your information with:
- Cleaning professionals on our platform (name, contact details, property address, service requirements)
- Payment processors for secure transaction processing
- Technology providers who support our platform
- Legal authorities when required by law
4.2 Data Sales Policy
We never sell your personal data to third parties for marketing purposes.
​
5. Data Retention
We retain your personal information for:
- Active accounts: While you use our services
- Service records: 7 years for tax and legal compliance
- Marketing data: Until you unsubscribe or withdraw consent
- Website analytics: 26 months maximum
6. Your Rights
6.1 Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data (right to erasure)
- Restrict processing in certain circumstances
- Object to processing based on legitimate interest
- Data portability (receive your data in a structured format)
- Withdraw consent for marketing communications
6.2 Exercising Your Rights
To exercise these rights, contact us at info@cleaners2match.com.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of sensitive data
- Secure payment processing
- Regular security assessments
- Staff training on data protection
- Access controls and monitoring
​
8. International Transfers
If we transfer your data outside the UK, we ensure adequate protection through:
- Adequacy decisions
- Standard contractual clauses
- Other appropriate safeguards
​
9. Cookies
9.1 Our website uses cookies to:
- Enable essential website functions
- Remember your preferences
- Analyse website performance
- Provide personalised content
9.2 Cookie Management
You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.
​
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children.
​
11. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by email or through our website.
​
12. Complaints
If you have concerns about how we handle your personal data, you can:
12.1 Contact us directly at info@cleaners2match.com
12.2 Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
​
13. Contact Us
For any privacy-related questions or to exercise your rights:
Email: info@cleaners2match.com
---
This privacy policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.